SAME DAY DELIVERY or CLICK + COLLECT

CONDITIONS AND FLOWER CARE

DELIVERY CONDITIONS

Amalfi Floral Design services a radius of up to 50km from our studio at 84 St Kilda Rd, St Kilda via our in store team, delivery drivers and network of experienced professional couriers. We offer same day delivery, 6 days a week. We offer a range of delivery options including:
  • Same day delivery
  • Future delivery
  • Click and collect
Our three flexible options will ensure that your flowers arrive fast, quick and make a beautiful first impression every time. If you require delivery to locations further afield please contact us directly to see if we can accommodate.
CLICK AND COLLECT
We kindly request that you attend your collection time in a prompt and timely manner. Delays of up to 15 minutes will be accommodated without issue, however further delays may require our team to contact you to arrange delivery at your own cost or an alternate pick up time should lateness not be possible to accomodate. 
SUCCESSFUL DELIVERY
Within your order form and in the Delivery Notes, we request that you provide all information requested to ensure that our driver can find, locate and contact your recipient in any circumstance. 
In the case where a recipient is not home, the driver will leave the item in a safe location on the property. The driver will photograph the item and notify the recipient. 
In any case where the recipient is not home, unreachable and the property cannot be accessed, we will opt to leave the bouquet with a nearby business or neighbour for collection where possible. 
Due to our commitment to the timely delivery of fresh, high quality arrangements to all of our customers, we are unable to wait on site or return to a delivery location.
In the case where delivery cannot be made, you will be contacted with an option to collect the item from our studio or have the item redirected for an additional fee of $20 - $35 depending on distance. 
We advise notifying the recipient to expect a delivery and to ensure access and ease of transaction.
HOURS FOR DELIVERY 

Amalfi Floral Design St Kilda operates Monday - Friday between 8am - 6pm and Saturdays 8am - 12pm on an as needs basis, managed at our discretion based on order volumes. Deliveries are made between 12pm - 6pm with locations closest to our studio serviced first, and priority given to deliveries to workplaces and retail spaces where recipients are expected to depart by close of business. 

Our team will diligently ensure that all deliveries are made within our provided time frame. Any delays or expected failure to do so within this time frame will immediately be communicated

POST DELIVERY FLOWER CARE

Amalfi Floral Design is a boutique, online floral studio. We are committed to the highest possible quality and care to ensure your flowers are enjoyed on receipt and for as long as possible in their lifespan. 

Bouquets will be wrapped 15-30 minutes prior to their departure either for delivery or click and collect. We will ensure that these are wet packed with enough hydration for up to two hours. Flowers will be affected if they are not unwrapped and cared for per supplied instructions within in this timeframe for which Amalfi is not responsible. Flowers left in wrap without being placed in a vase will wilt quickly and we strongly advise this is not ideal.  

We’ve gone to great lengths to find the best varieties and suppliers for all our of our flowers, carefully managing our on hand quantities and utilising a specially designed cool fridge to properly hold any stock.

Flowers are perishable and a flowers life span is dependent on the variety, season, environment and care, resulting in varied life spans for different flowers.

Flower availability is dependent on seasonality, customs processes for imported goods and market availability.

By accepting these terms and conditions you acknowledge there may be material differences between images and produced goods.

All bouquets are photographed before leaving the studio and inspected by our delivery team prior to hand over. 

Flowers will last 3-7 days provided they are cared for correctly and not adversely affected by the temperature, humidity and sunlight exposure of where they are kept by the recipient. 

To ensure your flowers last for long as possible:

1. Your bouquet should be unwrapped and cared for per instructions enclosed immediately upon delivery.

2. Recipient is advised that once unwrapped, stems should be cut on an angle (in or under running water if possible) as soon as you receive the flowers and placed into a vase full of fresh water to rehydrated them after time out of water for delivery.

3. Keep the flowers out of direct sunlight and minimise exposure to heaters and draughts. 

4. Ensure the vase used is throughly cleaned with plenty of fresh water. All stems should be a minimum of 3cm submerged below the waterline.

DELIVERY DISCLOSURE

The sender is responsible for provision of correct and accurate delivery details. Return to incorrectly supplied delivery locations and redelivery services and not available.

Conditions of Sale include the senders agreement for items to be left unattended in the event the recipient is not home or available. 

Amalfi Floral Design is not responsible for theft, loss or damage as a result of unattended deliveries.